Bespoke Pill Stool / Ottoman, designer upholstery

Our bespoke, Pill stool pouffe is made to order in our studio in London, UK. Your Ottoman is sold excluding fabric to allow personalisation. You can can send us your own fabric to upholster or we can source and order the fabric on your behalf - please see the brochure in the swipe photos, listing the designers we hold accounts with. You will find a vast array of options on their websites and the possibilities are endless. Do feel free to send us a photo of your interior in order to suggest appropriate designs that suit your space. If the fabric is ordered by us, we will invoice you separately for this.
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Please note that made-to-order items cannot be cancelled after 24 hours. Lead times are an estimate only and we reserve the right to extend this if we receive the fabric late. We reserve the right to extend it by a maximum of 10 days during periods of increased demand. We will keep you updated of any expected delays.

NB Customers based outside the United Kingdom please read:

If you are an international customer, please note that the shipping amount shown at checkout is often a generic estimate provided by Etsy and does not reflect the actual cost of shipping larger items to your specific location.

We require international customers to contact us before purchasing for an accurate shipping quotation. If this was not done and you ordered a size larger than the smallest option or ordered in multiples, additional shipping charges are most likely payable. Please contact us for a quote within 24 hours to ensure you're comfortable with the additional cost as once we begin production we cannot cancel your order.
Please note that any additional shipping costs must be paid before your order can be dispatched and you will be sent an Etsy payment link. As all of our upholstered items and carimate chairs are bespoke and made to order (carimates are refurbished and painted in the customer's chosen colours), orders cannot be cancelled or refunded on the basis that final shipping costs are higher than expected or exceed the amount collected by Etsy at checkout.

International orders are shipped on a Delivered At Place (DAP) basis. This means that any import duties, customs charges, VAT, brokerage fees or other taxes imposed by your country are the responsibility of the purchaser and are not included in the purchase price or shipping quote unless expressly agreed otherwise in writing.

For international shipments, we act as the exporter and the purchaser acts as the importer. We are happy to assist with any customs queries relating to the goods themselves, including materials, timber species and product information, but the purchaser remains responsible for import clearance and payment of any local charges.

To avoid delays, please ensure we have a valid recipient telephone number and email address, as international carriers require these details before the shipment can be booked. Any shipping delays due to incomplete information will not be considered as a reason for compensation.

If you have any questions at all, please don’t hesitate to get in touch.